Quick Start

We want you to hit the ground running.  See below for the most up to date Quick Start Guides and useful links. 

Quick Start Guides

Deployment Methods:

Standalone: The standalone USB will allow you to wipe one device at a time. Connect the USB and boot from it to get started. If you are going to be cloud activating, ensure that you have a wired Ethernet connection. PXE: The PXE USB will allow you to turn any device that is capable of network booting other devices into a WipeDrive PXE server. You will need to connect the PXE server to the computers to be wiped (clients) through a switch. For ease of setup, we recommend using an unmanaged switch. If you are cloud activating, make sure your server has a secondary network interface card that can connect to the internet. If you are activating with a dongle, make sure to have the IP address of the server (by default 192.168.168.1) typed into the options so the clients know where to look for activation. Executable: The executable is a file you can run within Windows that will copy files to the hard drive, reboot the machine, and then boot from those files. This will allow you to wipe one machine at a time. see WipeDrive Manual

Activation:

WipeDrive will require activation in some form: Internet Connection: The simplest activation is to connect the device to the internet via an Ethernet connection and use your Cloud Account Code (16-digits). WIFI: If you are using a Wireless card that is compatible with Linux, you will see a 'Wireless' tab in the Options menu. From here select your Wireless network and enter your password to activate via Wi-Fi. Please Note: You cannot use this option if your Wireless card is not supported by Linux. Dongle: A dongle is a special piece of hardware that looks like a USB flash drive, but is only able to hold licenses for WipeDrive. The dongle will need to have licenses loaded onto it from your Cloud Account Code. Once a loaded dongle is plugged into the computer WipeDrive will automatically detect it and deduct licenses as needed. See the dongle tab above for more details on this and the Dongle Server activation methods. Offline Activation: Offline activation can be used when an internet connection or dongle is not available. The software will provide you with a Client Code. Go to support.wipedrive.com/ on a secondary device connected to the internet and enter your Cloud Activation Code and Client Code to receive a 10-digit offline code. Type the offline code into the software to continue.

Logging:

Wipedrive has several ways to create log files, also called certificates, but will not do so by default. Make sure to set up the logging method of your choosing from the options menu before starting the wipe. Often the fastest/easiest way to do this is to log a PDF file to a USB connected to the computer. WipeDrive will even log to the same USB it is booting from! For a more in-depth guide to logging check out the logging section of the Enterprise Manual.

Configuration Options:

WipeDrive has over 100 configuration options that allow you to customize the software to your needs. You can request a customized build from our support team by heading to our Build Request Form or if you would like to learn about creating your own build please contact support for more information.

Useful Links:

User Manuals WipeDrive Enterprise Manual with detailed information on deployment, activation, logging and more. support.wipedrive.com Our primary support site that contains many helpful articles to resolve common issues with WipeDrive and our other products. WipeDrive Download This site provides download links to the most up to date version of the software. whitecanyon.com/reload Automatically purchase licenses - keep in mind that it is an automated system that charges based on the number of licenses purchased at once. Build Request Form WipeDrive has many customization options. This form will give you a list of available options and allow you to request a customized build from our support team. whitecanyon.com/check-cloud-account Check the number of licenses remaining on your Cloud Account Code. whitecanyon.com/offline  If you are unable to use a wired Ethernet connection or a dongle the software will prompt you to go through the offline activation process- this site will allow you to obtain an offline code. store.wipedrive.com  Purchase additional dongles. rufus.akeo.ie/ Rufus is a simple 3rd party tool that can quickly turn a downloaded ISO file into a bootable USB.

Deployment Methods:

Standalone: The standalone USB will allow you to wipe one device at a time. Connect the USB and boot from it to get started. If you are going to be cloud activating, ensure that you have a wired Ethernet connection.

Executable: The executable is a file you can run within Windows that will copy files to the hard drive, reboot the machine, and then boot from those files. This will allow you to wipe one machine at a time. see WipeDrive Manual

Activation:

WipeDrive will require activation in some form:

Internet Connection: The simplest activation is to connect the device to the internet via an Ethernet connection and use your Cloud Account Code (16-digits).

WIFI: If you are using a Wireless card that is compatible with Linux, you will see a 'Wireless' tab in the Options menu. From here select your Wireless network and enter your password to activate via Wi-Fi. Please Note: You cannot use this option if your Wireless card is not supported by Linux.

Dongle: A dongle is a special piece of hardware that looks like a USB flash drive, but is only able to hold licenses for WipeDrive. The dongle will need to have licenses loaded onto it from your Cloud Account Code. Once a loaded dongle is plugged into the computer WipeDrive will automatically detect it and deduct licenses as needed. See the dongle tab above for more details on this activation method.

Offline Activation: Offline activation can be used when an internet connection or dongle is not available. The software will provide you with a Client Code. Go to support.wipedrive.com/ on a secondary device connected to the internet and enter your Cloud Activation Code and Client Code to receive a 10-digit offline code. Type the offline code into the software to continue.

Logging:

Wipedrive has several ways to create log files, also called certificates, but will not do so by default. Make sure to set up the logging method of your choosing from the options menu before starting the wipe. Often the fastest/easiest way to do this is to log a PDF file to a USB connected to the computer. WipeDrive will even log to the same USB it is booting from! For a more in-depth guide to logging check out the logging section of the Enterprise Manual.

Useful Links:

support.wipedrive.com Our primary support site that contains many helpful articles to resolve common issues with WipeDrive and our other products.

whitecanyon.com/reload Automatically purchase licenses - keep in mind that it is an automated system that charges based on the number of licenses purchased at once.

whitecanyon.com/check-cloud-account Check the number of licenses remaining on your Cloud Account Code.

whitecanyon.com/offline  If you are unable to use a wired Ethernet connection or a dongle the software will prompt you to go through the offline activation process- this site will allow you to obtain an offline code.

store.wipedrive.com  Purchase additional dongles automatically.

rufus.akeo.ie/ Rufus is a simple 3rd party tool that can quickly turn a downloaded ISO file into a bootable USB.

What Is A Dongle

tier 1 dongle

Tier 1 (Blue) USB Dongles will automatically activate our software.

tier 2 dongle

Tier 2 (Light blue and white) USB Dongles have the software installed and will automatically activate our software.

Using the Dongle

  1. Recharge the Dongle with licenses using the Recharge Tool.
  2. Insert Dongle into the computer you wish to wipe.
  3. Run the software.

* Once the software begins wiping, a license will be expended for each drive being wiped.

Recharge Tool: Transfer wipes between the Cloud Account Code and the USB Dongle.

Dongle Viewer Tool: Simply view how many uses you have left or other information about your USB Dongle.

Dongle Server

  1. Download and run Dongle Server .EXE on a Windows based machine to setup the server.
  2. Attach Dongle to Dongle Server computer.
  3. Run WipeDrive on the machine you wish to wipe and select ‘Options’. Choose the ‘Activation’ tab and enter the dongle server IP address under ‘Use network dongle server’.

Download Manual

For more details on the dongle tool download the Dongle Manual from our support site.

FlexStation

front

1. Insert WipeDrive Data Center Edition (included on the USB) into an available USB port on the back side of the FlexStation. Power on the FlexStation by pressing the power button found on the upper right-side edge on the front of the unit.

2. After WipeDrive finishes booting it is safe to plug in the drives. Once you have done so, click "Rescan". You will then see the corresponding information of each drive that is plugged in. Please Note: You will need to click "Rescan" in order to detect each new batch of drives.

3. In order to change any wiping settings, click on the “Settings” button in the top right-hand side of the screen.

4. In the Wiping tab of the settings screen, you can select the wipe pattern that you wish to perform, along with any firmware commands you wish to enable for the wipe.

5. In the Log Types and Destinations tab you may configure logging in order to save your log files in the desired destination(s) along with the file format(s) the log files will be saved as.

6. In the Activation tab you can input either your Cloud Account code, the IP address of a local dongle server, or select to use a local dongle that has been plugged into a USB port located on the rear of the FlexStation.

7. Once these options have been selected, click the “Accept Settings” button to confirm. WipeDrive will update the licensing information found in the bottom right corner of the screen.

8. In the bottom center of the screen you will see the wipe pattern selected for the drives. If everything is correct, click the “Wipe” button to start a wipe.

9. Once a wipe has commenced, the individual wipe progress can be seen in the corresponding drive bays, along with the current wipe speed, etc. A specific drive may be canceled by pressing the “Cancel” button found in the bottom left corner of the drive bay. All drives may be canceled by pressing the “Cancel” button found on the right-hand side of the screen.

10. Once a wipe has completed, the result will be displayed in the drive bays by either showing green (success) or red (failure/canceled) in place of the progress bar. Once a wipe completes, any logging for the completed drives will be saved to the chosen destinations.

11. In order to begin a new wipe, simply remove the wiped drives from the FlexStation bays and replace them with new drives to be wiped. Click the “Rescan” button to allow for WipeDrive to clear the old wipe information and initialize the new drives for wiping.

Things to Note:

1. Do not remove any completed/failed/canceled drives until all wiping has finished as doing so may result in WipeDrive crashing.

2. You must click “Rescan” prior to starting a wipe. Not doing so may result in the software freezing.

3. Blue lights indicate the drive is receiving power. If the WipeDrive software does not show a drive that is receiving power, it is a bad drive and will not wipe.

4. CAUTION It is highly recommended that WipeDrive is fully booted on the appliance before any drives are inserted to be wiped.

5. If a drive bay is marked in yellow that means it was flagged as having SMART attributes that are likely to cause complications for the wiping process. These values can be seen by hovering over the warning symbol. It is recommended that you pull these drives prior to wiping.

How To Use WipeDrive Home

Warning! After wiping your hard drive you will need to use the Operating System installation CD to re-install your OS to use your computer again. A recovery/restore CD cannot install your OS.

Compatible With:
Vista, Windows 7, 8, 8.1, 10, PC-based Linux/Unix and Intel-based Mac.

Boot from USB

1. Turn on computer & enter BIOS, usually by typing a specific key during boot-up. Key varies (i.e. F1, F2, F8, F10, DEL, or ESC)
2. In BIOS, change boot sequence to boot from a USB and Save.
3. Insert WipeDrive USB and restart.
4. On reboot load WipeDrive and enter your Cloud Account Code.
5. Select drive(s) you wish to erase then click "Next".
6. Select overwrite pattern and click "Next"
7. A caution page will appear, If you wish to continue, click "Wipe Now".
8. A confirmation prompt will appear. To continue, type "erase my data", then click "Confirm".
9. Once the wipe is complete results will display. Click "Reboot" or "Shutdown" to exit.
10. After you have reset the computer, remove the USB so it does not enter WipeDrive again.

Reinstalling Your OS

After using WipeDrive all data on your drive will be gone, including your operating system. You will need to reinstall your operating system in order to use your drive again. To do that, follow the steps below:

1. Partition your hard drive.
2. Format your partition(s).
3. Install operating system.
NOTE:  We are not able to offer technical support for reinstalling your operating system.

Contact us

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FAQs, user manuals, and other really useful resources.

1064 S. North County Blvd, Suite 330
Pleasant Grove, UT 84062 USA
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